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iCERV
Xyea iCERV is a customizable knowledge- and service-management system that helps organizations to automate the procedures they have implemented for business operations such as handling complaints, dealing with Freedom of Information and Data Protection requests, and tracking legal cases. As well as capturing and organizing the relevant information, iCERV generates analysis data that can be used for continuous improvement of the procedures it manages.
iCERV is available as web-based application or as a Windows application.
Xyea iCERV is widely used in public sector organizations in Ireland for a number of different applications, including:
- Freedom of Information requests
- Ombudsman requests
- IT support desk
- Asset register
- Environmental complaints
- Community wardens
- Departmental returns
- Action tracking for a county development board
- Actions from corporate plan
- Legal case tracking
- Public queries
- Project tracking
- Accident and incident recording and investigation
- Council members reps tracking
The following are some of the organizations who have already used Xyea iCERV to automate communication procedures.
- Cork County Council
- Dún Laoghaire-Rathdown County Council
- Galway City Council
- Kildare County Council
- Limerick City Council
- Strabane District Council
- Wexford County Council
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Xyea CEO, Pat Reidy will respond.
Tel: 091 846 636
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